How long does it take to build a custom loft bed?
Typically, the lead times are between ten and twelve weeks depending on size and details of the project. Please inquire for more accurate timing.
How safe are your products ?
Safety is a top priority at Casa Kids. All of our products meet or exceed the U.S. mandatory and voluntary safety standards developed by the ASTM. Our furniture is manufactured entirely in our woodshop in Brooklyn, allowing us to control the process from start to finish. This guarantees that we oversee the materials that go into our projects, the safety and well-being of our workers and the quality of the furniture we produce. To learn more about our philosophy, click here.
What is your return / order cancellation policy ?
All of our Brooklyn Collection products are custom made and we cannot accept any returns. Once you place an order, we cannot cancel the order or refund your money.
Please do not refuse delivery of items that may appear damaged in transit. Often times if a box appears damaged our product is nonetheless secure due the care we put into our packaging. In the case that an item is damaged in transit please send us photos of the piece and the box it arrived in and then we will quickly send you a replacement. Should items be refused due to damage and upon inspection it is found there are no damages you will be responsible for the shipping costs incurred.
Any questions about returns or replacements can be directed at firstname.lastname@example.org
Do you have a showroom?
Yes, our showroom is located in the waterfront neighborhood of Red Hook in Brooklyn. We are open M-F 9a-7p and Sat 11a-6p. Click here to make an appointment. We'd love to meet you!
How high do the ceilings need to be to fit a loft or bunk bed in my child's room?
We prefer a ceiling height of 8' 3". You want at least 3' from the top mattress to the ceiling. But don't worry, we can customize the height of your loft bed if you have low ceilings.
Do you offer any designer or trade discounts?
Yes! Please register for the trade program for more details about discounts and other exclusives.
What guarantee do you give on your furniture?
We guarantee our work for ten years. We have been doing the same type of furniture, with the same materials for more than twenty years, so we have had the chance to see how strong our furniture is and how well it ages. We are also in the process of setting up a "used" section on our website for clients who want to re-sell their furniture once their kids grow out of it.
*This guarantee covers any reasonable defect or damage but, does not cover user error. Examples including but not limited to; damage caused by not following assembly instructions correctly, custom cutting or modifying the furniture, and prolonged storage of plastic wrapped pieces. Pieces covered for a prolonged period of time run the risk of smudging or discoloration. To preserve the integrity of custom painted pieces it is vital they are allowed to breathe and cure.
If you believe any action may void this guarantee, please email email@example.com for further clarity.
What kind of materials and finishes do you use?
For most projects we use Baltic birch plywood. Our finishes are water-based, non-toxic, acrylic and have no VOC’s. We also leave the edges exposed since birch is a very strong wood and the lines that show in the edges have a natural appeal. You can read more about our process here.
Do you install ?
Yes! We install the furniture with our own crew within the greater NYC area. We're insured and forward the appropriate certificates to the building prior to installation when required.
Do you make a fire truck beds or a princess castle loft bed?
We prefer to create a neutral environment and let the children's imagination take them places. To really maximize the longevity of our products, we keep our designs clean and simple. So that when your child grows out of a certain phase, their furniture will remain timeless.
Do you ship to Canada or overseas ?
Unfortunately not at this time. We only offer ground shipping to the contiguous 48 states in the US.