Company Policies

At Casa Kids, being good to the kids we serve also means being kind to the planet they call home. We only use wood that has been harvested through sustainable practices and all of our products are made locally, eliminating the environmental impact implicit in shipping. Our furniture is also modular and highly adaptive, so it remains with the families we service for years. This dramatically reduces waste and promotes sustainability in terms of our planet’s natural resources.

Casa Kids’ showroom is located in Red Hook, directly adjacent to our wood shop, where parents and kids are invited to visit us in our natural habitat. With a view of the shop, where our builders are hard at work, kids are invited to touch, climb and play while parents have an opportunity to speak with our staff. 

All of our furniture is built in Brooklyn by our own small team of woodworkers, and the hands that make the first cut into a piece of birch plywood (our most commonly used material) are the same hands that install a piece of furniture in a customer’s home. We employ traditional hand woodworking techniques, in addition to our new CNC router that has allowed us to increase precision and consistency in our cuts, as well as lead times for our customers. We do the finishing for all of our pieces ourselves in our on-site finishing facilities.

 

Shipping & Freight

We ship both standard freight ground and white glove service. Shipping costs vary due to location and weight.If you have any questions about shipping, contact us at info@casakids.com

Returns

All of our products are custom made and we cannot accept any returns. Once you place an order, we cannot cancel the order or refund your money. However, if you have experienced a problem with any of our products, please contact us at 718.694-0272.

Guarantee

We guarantee our work for ten years. We have been doing the same type of furniture, with the same materials for more than twenty years, so we have had the chance to see how strong our furniture is and how well it ages. We are also in the process of setting up a "used" section on our website for clients who want to re-sell their furniture once their kids grow out of it.

*This guarantee covers any reasonable defect or damage but, does not cover user error. Examples including but not limited to; damage caused by not following assembly instructions correctly, custom cutting or modifying the furniture, and prolonged storage of plastic wrapped pieces. Pieces covered for a prolonged period of time run the risk of smudging or discoloration. To preserve the integrity of custom painted pieces it is vital they are allowed to breathe and cure.

If you believe any action may void this guarantee, please email info@casakids.com for further clarity.